JIRON, EDITH MAE; DSW
COLUMBIA UNIVERSITY, 1989
SOCIAL WORK (0452); HEALTH SCIENCES, MENTAL HEALTH (0347)
This research explored the social network structures and support needs of two
clinically defined crisis
populations--phone-ins to a community mental health center's crisis line, and
walk-ins to several hospital
psychiatric emergency rooms--and the mediating power of their social networks
in expediting or delaying
usage of crisis services. The data were derived from a questionnaire and interview
of 75 phone-ins and
75 walk-ins assessing: (1) the structural characteristics of their social networks
(e.g. size, density); (2) the
characteristics of their component linkages (e.g. accessibility, reciprocity,
multidimensionality); and (3)
the normative context of their relationships (e.g. kin, friends, work acquaintances).
The process by which
an individual develops, nurtures, and uses supportive ties within the context
of a crisis experience was
examined, and the relationships between contact type (walk-ins, phone-ins) and
the network and
demographic variables were evaluated to determine if particular network processes
and needs were
associated with either crisis population. The major findings indicate that people
in crisis have similar social
network structures and support needs. They are generally dissatisfied with the
influence of their present
social networks and express a desire to better the supportive provisions of
their networks through
improved accessibility, reciprocity, and homogeneity in their relationships.
Family members played a
significant role in the social network structures of people in crisis, with
over 50 percent of all confidants
named being kin. Men preferred to relate to their own sex more than women but
women contacted their
confidants more often than men. Race was by far the most common social attribute
shared with
confidants, and homogeneity in social attributes was found to play an important
role in network usage.
High quality support was defined in terms of accessibility. Emotional support
was found to be the
supportive function most often provided by confidants. The quality of emotional
support varied from
highly supportive to extremely disappointing, with both groups expressing a
need for improved network
relations. The implications of this study suggest that intervention approaches
such as network therapy,
or social systems therapy, might improve existing networks of people in crisis
and reduce and possibly
prevent future crisis incidents.
Social
Systems Simulation Group
P.O. Box 6904 San Diego, CA 92166-0904 Roland Werner, Principal Phone/FAX (619) 660-1603 |